Legal
Service Policy
Mefier is an online hosting and managed-service business. We do not sell physical goods and we do not ship, courier, or deliver any parcels.
Last updated: 19 September 2026
No physical shipping — online service only
Mefier provides website hosting, app hosting, and related digital services. After payment (including PayFast), the service is activated online and confirmed by email. There is no courier, no TCS/Leopards delivery, no hardware, and no shipping fee.
1. What we sell
We sell managed hosting plans and digital work only: basic website hosting, business app hosting, WordPress, managed open-source apps (such as Supabase, Nextcloud, GitLab, n8n), and website/app migration. Nothing is packed or posted.
2. How the online service is delivered
- You pay online (PayFast or agreed bank transfer)
- We provision the hosting plan on our infrastructure
- Go-live details and DNS instructions are emailed to you
- Your website or app is available on the internet — that is the “delivery”
- You do not receive a server, a box, or SSH access; we operate the hosting for you
3. Activation time
Standard hosting is activated within 1–3 business days after we receive payment and the details we need (domain, site files, or app requirements). Migrations are scheduled with you, usually 3–10 business days depending on size.
Business days are Monday–Friday (Pakistan public holidays excluded), Monday – Friday, 9:00 AM – 6:00 PM (Pakistan Time).
4. Service area
The service is delivered online to customers in Pakistan and abroad. Support, billing, and PayFast queries are handled from MH Panhwar Institute, Street No. 2, Jamshoro, Sindh, Pakistan.
5. If activation is delayed
Setup can wait if we still need your domain, files, or passwords, or if a registrar is slow. If the delay is on our side for more than three business days, the Return & Refund Policy applies.
6. After the service is live
Every plan includes SSL, Cloudflare Tunnel security, monitoring, and maintenance. Monthly invoices and performance reports are emailed. Support at support@mefier.com is answered within 24 hours on business days. Production outages are treated as priority.
7. Contact
Customer service: cs@mefier.com
Support: support@mefier.com
Phone: +92 313 0691103
Office: MH Panhwar Institute, Street No. 2, Jamshoro, Sindh, Pakistan