Legal
Return & Refund Policy
Mefier sells digital hosting and managed services, not physical goods. This policy explains when you can cancel and when we refund.
Last updated: 19 September 2026
1. Digital services only
Because our products are hosted services, there is nothing physical to return. A “return” means cancelling the service and, where this policy allows it, receiving a refund of the amount you paid.
2. If we do not deliver
If payment is successful and we fail to provision your service within three (3) business days of receiving the required details (domain, content, or access), you are entitled to a full refund of that order.
3. First-month cooling-off
For a new monthly plan, you may request a full refund within seven (7) calendar days of the first payment if the service has not been used in production (no public DNS cutover and no live customer traffic on the instance). Once the site or app is live for your users, the first month is non-refundable.
4. Recurring hosting
Monthly hosting is billed in advance. You can cancel any time by emailing cs@mefier.com. Cancellation stops the next renewal. We do not prorate unused days in a month that has already started after the cooling-off period, except where we were unable to provide the service.
5. One-time work (migration)
Website and app migration fees are refundable in full if we have not started the migration. After work has started, refunds are assessed on the unused portion of the job. After a successful go-live, migration fees are non-refundable.
6. What is not refundable
- Third-party licence or vendor market-rate charges already incurred
- Custom development outside the listed hosting plans
- Charges caused by customer abuse, malware you introduced, or policy violations
- PayFast or bank fees that the payment provider does not reverse
7. How to request a refund
Email cs@mefier.com with your name, registered email, PayFast transaction reference, and the reason for the request. We confirm eligibility within two (2) business days.
Approved refunds are sent back through PayFast to the original payment method. PayFast typically completes merchant refunds in 10–12 working days after we initiate them. Card issuers may take additional time to show the credit.
8. Unsatisfactory service
If the service you received is materially different from the plan you purchased, contact support@mefier.com. We will first try to correct the setup. If we cannot deliver the described service, we will refund the affected period.
9. Contact
Customer service: cs@mefier.com
Support: support@mefier.com
Phone: +92 313 0691103
Office: MH Panhwar Institute, Street No. 2, Jamshoro, Sindh, Pakistan